For anyone who's ever had a bad Uber experience, the company makes it easy enough to report it — and sometimes you can get a refund. But there are plenty of more minor infractions that you may not have realized are against the company's policies and can get drivers deactivated.
Have a driver cancel on you because you're just going around the block? That's grounds for deactivation. Did a driver refuse you a ride because you have a service animal? That's bad too.
According to Harry Campbell, creator of a blog and podcast for ride-share drivers called The Rideshare Guy, even drivers are surprised by the rules, since they can sometimes vary from state to state and city to city.
Since Uber drivers aren't classified as full-time or part-time employees, Uber can't provide job training. So he created a list of all the infractions he's seen get drivers in trouble.
Here's what can get your Uber driver kicked off the app:
2. Failing a background check
Background-check laws vary from state to state, but in municipalities that are imposing stricter regulations, drivers need to have a clean record — like no arrests or DUIs — in order to drive. Campbell says he recently had to submit to an updated background check from Uber.
3. An average rating lower than 4.6
A driver with a rating of lower than 4.6 could get deactivated — so passenger ratings actually do count for something.
4. Giving away free rides to family and friends
Campbell says Uber tracks its drivers' patterns, so if drivers are constantly giving away free rides, the company will eventually notice. The most common case, Campbell says, is riders who use the same driver on a regular basis and start to bypass the app and pay in cash. If Uber finds out, that's cause for deactivation.
5. Speaking out publicly against Uber
While there's no hard-and-fast rule about speaking out against Uber, the company could still kick a driver off the app for being vocal in the media or on their own social-media accounts. Campbell's blog highlights one driver who was deactivated due to "hateful statements" about Uber on his social-media account.
7. Having someone else ride along in the car
If you get into an Uber and there's someone in the front seat, it's fair to report it to the company. Having a nonpaying customer is bad enough in the company's view, but in cities and states with background checks, having someone riding in the car who could be a liability is even worse.
8. Canceling a trip because the distance is too short
For obvious reasons, drivers want to make the most money possible out of a single trip. But if a driver cancels on you after finding out you're not going very far, you should report it to the company, Campbell says.
10. Refusing to allow service animals in the car
Because Uber drivers aren't classified as employees, Campbell says, they don't receive training on how to handle issues like handicap accessibility. Though they are required to give rides to those with service animals, Uber drivers have made the news in the past for refusing rides to blind travelers and their dogs. This, Campbell says, is grounds for immediate deactivation.
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